Our library circulation and online catalog have been converted to Polaris Library Systems for about two years. We have found it user-friendly. It also provides a range of icons to quickly identify books, DVDs, audiobooks, compact discs, and large print. The annotations and reviews attached to each record help patrons who want to know a little more about the items; and bibliographic records are also viewable from the online catalog module. Search limits for item type, location, and collection are also easy to use. Holds are easy to place. This system has been about the seventh or eighth automation system I have experienced in my library career; and I find it works well.
Several of our branches have converted to self-check; this one service improvement has brought a tremendous benefit to both the public and the staff who are freer to assist patrons with specific personal needs, and less burdened with long lines and mixing tasks such as new card registrations, fee collections, check-outs, and holds at one station. Patrons who want to check out their items and get on their way are very happy not to wait in long lines while those other tasks are provided. Self-check makes for smooth traffic flow!
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