I was able to attend two days of the Internet Librarian Conference, held again in Monterey this year. As usual I found that there were more sessions I wanted to attend than my schedule would permit. Many topics were presented in the same time slot and I had to make difficult choices.
Fortunately, one can visit Information Today's website (for a limited time) and review the presentations that have been generously uploaded by conference speakers.
The common terms bandied about this year included "RenGen" (Renaissance Generation), "QR Codes" (quick response codes) and "QR Code Generators," "cloud computing", "brand name building for libraries", "designing a mobile experience, "free stuff for broke libraries," "Vodcasts and Podcasts,", and "iTunes as a Library Platform." There were exhortations that to remain relevant as a profession librarians must focus on user experience rather than content delivery. In addition to the phrases above, the customer or patron-perspective and customer-interaction themes ran strong throughout this year's focus.
Reviewing some of the presentations I was unable to attend but located on the conference web page, I found Kimberly Silk and Jeffrey Veffer promoting "Design Thinking for Innovation." They ask "What problems can you identify that are preventing you from providing a great user experience?" They emphasize that one should resist the urge to rush toward solutions, and rather thoroughly get to know and understand problems; then solutions will reveal themselves. They focus on "Design Thinking," or "thinking like a designer" to provide a valuable and unforgettable user experience. That means putting oneself in the shoes of the user. Traits of design thinkers are: empathy, integrative thinking, optimism, experimentalism, and collaboration. These qualities are elaborated as follows:
Empathy – we have for those who need us
Integrative thinking – new ways to solve problems
Optimism – our desire for the collective “good”
Experimentalism – we learn by trial and error
Collaboration – we rarely work alone
The conference was alive and percolating with new ideas, techniques, and skills to improve information-gathering and service to patrons. It was a pleasure to attend and to hear professionals share experiences within their libraries and communities. It is always a joy to expand my view of the roles librarians fulfill in public, academic, and private institutions, and find the similarities in purpose and fulfillment in library careers. I am grateful that the library administration provided my conference registration this year. I attend every year that I am able, whether the registration is covered, or at my own expense. And it is worth it. I highly recommend that librarians take advantage of the tremendous benefits of attending Internet Librarian Conferences. And for those unable to attend, it is worthwhile to make time to view the temporary online postings of Speaker Presentation materials at Information Today Internet Librarian 2010.
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